Job description:
We are urgently hiring for Team Leader for Outbound Sales at our Noida sector 63 Location.
Desired Candidate Profile
•Any Graduate
•Good Communication Skills
•Should have 1 year experience on paper as a Process Trainer from BPO Outbound sales
Roles and Responsibilities
- Should have Hands-on experience in Team management and KPI’s like AHT, Shrinkage, Attrition,
Occupancy, Rostering. - BPO experience is mandatory
- Should have managed Team and worked towards bottom quartile.
- Should be comfortable working from office
- US Shift
- 5 days a week
- Good communication skills required
Interested candidates please share resumes gracy@mytechcasa.com
Role Team Leader -(Nontechnical)
Industry Type BPO, Call Centre, ITeS
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type Full Time, Permanent
Role Category Voice
Key Skills
BPO Team Management Team Handling Customer Service International Call Center Bpo Operations
Rostering Operations Team Handling Shrinkage Voice Process Attrition AHT Customer Support TL
Customer Care Team Leading Call Center People Management SLA Management Operations
Education
UG: Any Graduate
PG: Any Postgraduate