Via GTM ( use custo html tag) Team Leader for international US Outbound Lead Generation process – Tech CASA LLP

Team Leader for international US Outbound Lead Generation process

Job description:
We are urgently hiring for Team Leader for Outbound Sales at our Noida sector 63 Location.
Desired Candidate Profile
•Any Graduate
•Good Communication Skills
•Should have 1 year experience on paper as a Process Trainer from BPO Outbound sales
Roles and Responsibilities

  • Should have Hands-on experience in Team management and KPI’s like AHT, Shrinkage, Attrition,
    Occupancy, Rostering.
  • BPO experience is mandatory
  • Should have managed Team and worked towards bottom quartile.
  • Should be comfortable working from office
  • US Shift
  • 5 days a week
  • Good communication skills required
    Interested candidates please share resumes
    Role Team Leader -(Nontechnical)
    Industry Type BPO, Call Centre, ITeS
    Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
    Employment Type Full Time, Permanent
    Role Category Voice
    Key Skills
    BPO Team Management Team Handling Customer Service International Call Center Bpo Operations
    Rostering Operations Team Handling Shrinkage Voice Process Attrition AHT Customer Support TL
    Customer Care Team Leading Call Center People Management SLA Management Operations
    UG: Any Graduate
    PG: Any Postgraduate

Job Category: BPO
Job Type: Full Time
Job Location: Noida

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